KEEPING COMPLAINTS AND INVESTIGATIONS AT BAY: A LOOK AT THE CHARACTERISTICS OF COMPLAINTS AND INSPECTION VIOLATIONS RECEIVED BY THE WASHINGTON STATE PHARMACY QUALITY ASSURANCE COMMISSION 2014.
Dr. Nancy Hecox*
Dr. Nancy Hecox*
Objective: To provide a summary view of the nature of the complaints filed at the Washington State Pharmacy Quality Assurance Commission and secondly to provide a summary of the inspection violations for the year 2014 for an opportunity for licensees to learn from others. Methods: All complaint files were gathered at the Tumwater, WA Department of Health site. Each file was read manually to collect the following characteristics: 1. Who were the Respondents 2. Who were the Whistleblowers 3. What was the Pharmacy location 4. What were the exact nature of the complaints In Part two of this document, as summary of the violations found during investigation are presented and were prepared by the Chief Pharmacy Investigator for the Commission. Results: This report is a snapshot in time. The findings were varied as to the types of complaints received, as were the inspection violations. The intent of this report was of the educational nature providing focus on some areas for heightened awareness, as it is every pharmacists horror to be involved in an error, or and investigation. No correlations were made in the interest of privacy. Conclusions are left to the reader. Conclusion: With the increased influx of prescriptions and patients due to enactment of the Affordable Care Act, it is incumbent upon pharmacists to participate in DUR (drug utilization review) evaluation, allergy review, and patient counseling. This process is linked to improved medication adherence and positive clinical outcomes. It also helps detect and prevent medication errors, and prevent patient harm.[Full Text Article]
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