World Journal of
Pharmaceutical and Life Sciences

ABSTRACT

This study investigates the impact of integrating public health and administrative management on service quality and citizen satisfaction in Saudi healthcare, with a particular focus on administrative efficiency, public health programs, interdepartmental coordination, and the mediating role of service quality. A quantitative, cross-sectional survey was conducted with 233 respondents, including healthcare staff and citizens across multiple regions of Saudi Arabia. Data were collected using a structured questionnaire with 5-point Likert scales and analyzed using SPSS. Descriptive statistics, correlation, regression, ANOVA, and mediation analyses were performed to test five research hypotheses. Results indicate that management integration positively influences citizen satisfaction (r = 0.364, p < 0.001), administrative efficiency significantly predicts service quality (β = 0.476, p < 0.001), and strong public health programs are associated with higher satisfaction levels (Spearman ρ = 0.541, p < 0.001). Coordination between departments significantly improves perceived healthcare performance (F = 3.783, p = 0.024), and service quality partially mediates the relationship between management integration and citizen satisfaction (β_mediator = 0.820). These findings highlight that integrated management, effective public health programs, and administrative efficiency collectively enhance service delivery and citizen experiences, supporting the objectives of Saudi Arabia’s Vision 2030 healthcare reforms. This study fills a critical gap in the literature by providing empirical evidence on the combined influence of administrative and public health management on healthcare outcomes.